You’ve got questions, we’ve got answers
How does the URBIN Moves rental process work?
It's simple and hassle-free! Here's how it works:
Order — Choose the package that fits your move size
We deliver — Your sturdy plastic bins and dollies arrive right at your door
You pack — Pack your belongings at your own pace
You move — Use the bins and dollies to transport your belongings
We pick up — We handle the pickup when you're done. No breaking down boxes or figuring out disposal.
You pay one flat rental fee based on the number of bins on a weekly basis. Free delivery, no hidden charges, no rush fees, no cardboard boxes to purchase or waste to haul away.
How much does it cost to rent bins?
Our pricing is transparent and affordable. It's based on the number of bins you need for the duration of your rental period.
The best part? You're not spending money on cardboard boxes you'll only use once. One flat rental fee covers everything: durable, reusable bins, dollies, delivery, and pickup. No hidden charges.
For specific pricing details and any distance-based delivery fees that may apply outside our core service area, visit our pricing page or contact us directly.
What are the bin sizes and how much can each hold?
Our bins come in one size: 27" × 17" × 12". They are stackable, sturdy bins with handles and attached lids. Each bin has an attached plastic sleeve for labeling.
Capacity: Each bin holds up to 100 lbs. We provide dollies to make transport easier and allow you to stack up to 5 bins high for efficient moving. Weight limits and packing guidelines are included with your rental. Our pricing is based on three packages.
Labels: Each delivery includes paper index cards so you can easily label your bins. If you need additional labels, just let us know.
What's your service area, and can you deliver to my address?
We're locally focused and currently serve Davis, Woodland, Dixon, and surrounding areas in Yolo County California. Being local means faster delivery, personalized service, and a real commitment to our community.
To confirm your address is within our delivery zone, enter it on our website or call/email us directly. We're expanding service areas, so even if you're just outside our current range, reach out, we may be able to accommodate special requests.
Do I need to be present for delivery and pickup?
Yes, someone over the age of 18 needs to be present to accept and sign for both delivery and pickup.
Exceptions: If you won't be present, please let us know in advance. We may be able to arrange special accommodations if there's a safe, designated space to leave the bins and dollies (such as a garage or fenced area). Just contact us to discuss your specific situation.
Where will my bins be delivered?
We deliver to the most accessible point outside your home, typically your driveway, front porch, or garage entrance. We provide door-to-door service but don't carry items inside your home or apartment.
Stairs: Delivery persons will not carry the bins upstairs. Customer should have the means to move the bins upon delivery and pick up. A hand truck is available to rent for $12 per week.
How long can I keep the bins, and what if I need them for longer?
Standard rental periods are one week, which covers most local moves. If you need the bins longer, say, for a slower packing or unpacking timeline, let us know at least 48 before your rental term ends.
Should you want to hold on to your bins and we don’t receive the request within 48 hours of your package expiring, you will be charged extra for every week that you keep the boxes beyond what you’ve already paid for. After three weeks, if we don’t hear from you, you may be charged for missing bins and dollies
Extended rental periods are available at a reasonable weekly rate. Flexibility is built into our model. Contact us as soon as you know you need an extension.
What if a bin gets damaged during my move? Am I responsible for it?
Normal wear and tear is expected and covered in the rental cost. However, you are responsible for significant damage caused by misuse, such as overloading beyond the 100 pound weight limit, damage from external impact, or leaving bins in harsh weather.
Our rental agreement details the full coverage. We recommend taking photos of the bin condition at delivery and pickup, as this protects both of us. Most customers never encounter damage issues.
What if a bin or dolly goes missing?
Equipment will be counted by our team during pickup. If any bins or dollies are missing, we charge a replacement fee:
$25 per missing bin
$75 per missing dolly
To avoid this, please keep all bins and dollies in your possession throughout the rental period and have them ready for pickup.
Are the bins kept clean and sanitary?
Yes! Each bin is fully cleaned and sanitized by our local team between every rental. You can feel confident that your belongings are going into fresh, hygienic containers.
Do I need tape for the bins?
No. Our reusable bins feature sturdy, interlocking lids that close securely without tape. This saves you time, money on supplies, and hassle. Just close the lid and you're ready to go. You can add zip ties for extra security if desired, especially when bins are transported in truck beds.
Are the bins secure?
Yes, each bin features a sturdy locking lid that keeps your belongings protected throughout your move. Unlike cardboard boxes, which can easily tear, crush, or break down when stacked, our heavy-duty plastic bins maintain their integrity from pickup to delivery.
The secure locking mechanism prevents accidental opening during transport. Because your bins stay at your property in our care (rather than being handled by a third-party moving company), you maintain complete control over your belongings and their security.
You can add zip ties for extra security if needed, especially when transport involves truck beds where wind and movement could compromise unsealed containers.
Where are URBIN bins made, and what are they made from?
Each bin is manufactured in the US. Because our bins are reused hundreds of times over their lifetime, renting with URBIN is a genuinely sustainable alternative to single-use cardboard. You're choosing a solution that's better for your move and better for the planet.
How is renting bins better than buying cardboard boxes?
We deliver. You pack. We pick up. It’s that simple.
Renting reusable moving bins makes moving easier, cleaner, and more convenient than using cardboard boxes:
No setup required. Bins arrive ready to pack. No buying, assembling, adding tape, or dealing with piles of cardboard after your move.
Superior durability. Our sturdy bins are stackable and designed to protect your belongings without collapsing or tearing, unlike cardboard boxes that get flimsy and risk having their bottoms fail.
Ergonomic design. Each bin features sturdy handles, making them easy to carry and stack up to 5 bins high on a dolly for efficient, simultaneous moves.
Convenient pickup. Once you're finished unpacking, we pick them up. Nothing to break down or recycle.
Environmentally friendly. Our bins are reused hundreds of times over their lifetime, making them a genuinely sustainable way to move compared to single-use cardboard.
Does URBIN Moves handle my actual move?
No. URBIN provides durable bins and dollies only. You're responsible for packing, loading, transporting, and unloading your belongings.
What if my move date changes? Can I reschedule?
Yes. Flexibility and local customer service are core to who we are. Contact us as soon as possible to adjust your delivery or pickup dates.
Please note: Changes requested within 24 hours of your scheduled delivery or pickup may incur a fee. For changes with more notice, we work with you to find a convenient solution.
What is your cancellation policy?
48+ hours before delivery: Cancel for free, no charges.
Less than 48 hours before delivery: A convenience fee of $50 applies.
After bins have been delivered: If you need to cancel post-delivery, we charge a $99 re-stocking fee to cover cleaning and restocking.
Contact us as soon as you know your plans have changed, and we'll walk you through the process.
How do I coordinate delivery and pickup with your team?
When you book online, you'll select your delivery and pickup dates. Our local Davis-area team will reach out to you directly before your delivery date to confirm the time window.
You'll have direct contact information for your local team so you can reach them with any questions about delivery or pickup. Of course, our customer service team is also available if you need to reach us.
How do I place an order?
Ordering is easy and convenient! Here's how:
Book online — Select which package suits your move needs
Choose delivery date — Select when you need bins delivered to your home
Select rental period — Choose one, two, or three week rental periods
Confirm your address — Make sure delivery is within our service area
Review and confirm — Check your details and complete your order
Can't find the answer you're looking for?
We're here to help! Reach out to our team:
Email: urbinmoves@gmail.com
Phone: 510-761-8581
Hours: Order online 24-7
Pick up and drop off times: Monday, Tuesday, Thursday and Friday 7-9am and 5-8pm